Shipping policy

SHIPPING POLICY

Last updated: September 1, 2026

Thank you for shopping with YaDora. This Shipping Policy explains our processing, delivery and tracking procedures.

Shipping Area

YaDora currently ships to eligible addresses within the United States.

International shipping is not currently available. We may expand our shipping area in the future.

Made-to-Order Production

Many YaDora products are created specifically after an order is placed. Production time is separate from shipping time.

Most orders require approximately 2–7 business days for production and processing before shipment. Complex, limited-edition, custom-developed, preordered or high-demand products may require additional time.

Business days do not include weekends or federal holidays.

Estimated Delivery Time

After production and processing are complete, standard U.S. delivery generally requires approximately 3–7 business days.

The estimated total timeframe for most orders is therefore approximately 5–14 business days from the date the order is accepted.

These timeframes are estimates, not guaranteed delivery dates. Carrier delays, weather, emergencies, holidays, supply interruptions, high order volume and other circumstances outside YaDora’s control may affect delivery.

Shipping Rates

Shipping charges are calculated during checkout based on the products ordered, destination and available shipping method.

Any promotional free-shipping offer will be subject to the terms displayed with that promotion.

Order Confirmation

After placing an order, customers should receive an order-confirmation email at the address entered during checkout.

Customers are responsible for reviewing the confirmation and promptly reporting incorrect products, sizes, colors, quantities or shipping information.

Because made-to-order products may enter production quickly, changes and cancellations are not guaranteed.

Tracking Information

When tracking becomes available, customers will receive a shipping-confirmation email containing the tracking number or tracking link.

Tracking information may require 24–48 hours to update after the carrier receives the package.

If tracking has not updated for several business days, contact the carrier first and then contact YaDora at iam@zyorae.com if additional assistance is needed.

Multiple Shipments

Products in the same order may be produced or fulfilled at different locations. As a result, an order may arrive in more than one package and on different dates.

When available, separate tracking information will be provided for each shipment. Customers will not be charged additional shipping solely because YaDora divides an order into multiple packages.

Accurate Shipping Information

Customers are responsible for entering a complete and accurate shipping address during checkout.

Before submitting an order, verify:

Recipient’s full name
Street address
Apartment, suite or unit number
City, state and ZIP code
Email address
Telephone number, when requested for delivery

YaDora is not responsible for delays, failed deliveries or losses caused by incomplete or incorrect information supplied by the customer.

If an address correction is requested before production or shipment, we will make reasonable efforts to assist, but changes are not guaranteed.

Packages Returned Because of Address Problems

If a package is returned because of an incorrect, incomplete or undeliverable address, YaDora will contact the customer when reasonably possible.

The customer may be responsible for the cost of reshipping the order to a corrected address. Original shipping charges may be nonrefundable when the address submitted during checkout was incorrect or incomplete.

Delayed Packages

Carrier delivery dates are estimates. A package is not necessarily considered lost merely because it arrives after the estimated delivery date.

If a package is delayed:

Review the tracking information.
Confirm that the delivery address is correct.
Contact the shipping carrier for an update.
Contact YaDora at iam@zyorae.com if the carrier cannot resolve the issue.

We will provide reasonable assistance with an eligible carrier investigation, but we cannot guarantee the carrier’s processing time or outcome.

Packages Marked Delivered

If tracking shows “Delivered” but the package cannot be located:

Confirm that the shipping address on the order is correct.
Check all entrances, porches, mailrooms, parcel lockers and other delivery locations.
Ask household members, building personnel and nearby neighbors whether they accepted the package.
Allow up to two additional business days because some carriers mark packages delivered before final placement.
Contact the carrier to request delivery details.
Contact YaDora at iam@zyorae.com if the package remains missing.

A delivered status does not automatically qualify an order for a refund or replacement. Each claim will be reviewed based on the order information, tracking history and carrier findings.

Lost Packages

If tracking does not show delivery and the package appears lost in transit, contact YaDora within 30 days after the estimated delivery date.

Include:

Full name
Order number
Shipping address
Tracking number
Any information received from the carrier

We may require completion of a carrier investigation before approving a replacement or refund.

Damaged Packages or Incorrect Items

If an order arrives damaged, defective, misprinted or incorrect, contact iam@zyorae.com within 30 days of delivery.

Include clear photographs of:

The affected product
The damage or error
The exterior packaging
The shipping label

Approved claims will be handled according to YaDora’s Return and Refund Policy.

Stolen Packages

YaDora is not responsible for packages stolen after confirmed delivery. Customers should select a secure delivery address and monitor tracking information.

When appropriate, customers may be asked to contact the carrier, property management or local law enforcement regarding suspected theft.

Refused and Unclaimed Packages

Customers may be responsible for reshipping costs when an order is returned because delivery was refused or the package was not claimed.

Refusing delivery does not automatically cancel an order or qualify it for a refund.

Preorders and Special Releases

Products offered as preorders, limited releases or special-production items may have different processing and shipping estimates. Any special timeframe displayed on the applicable product page or order notice will control over the general estimates in this policy.

If an order contains both ready-to-produce and preorder merchandise, the items may ship separately or together after all products become available.

Returns Are Not Accepted at the Public Business Address

Do not send products to any address displayed on the YaDora website, invoice, policy page or public business record unless YaDora provides written return authorization and specific return instructions.

The public business address is not automatically a merchandise-return facility. Unauthorized returns may be refused, lost or ineligible for a refund.