Refund policy

Return and Refund Policy

Last updated: September 1, 2026

Thank you for shopping with YaDora. Because many YaDora products are created specifically after an order is placed, please review product descriptions, measurements, color selections and size charts carefully before completing your purchase.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted or different from the item you ordered, please contact us within 30 days of delivery at iam@zyorae.com.

Include:

Your full name
Your order number
A description of the problem
Clear photographs showing the item and the issue
A photograph of the packaging and shipping label, when applicable

After reviewing the claim, YaDora may provide a replacement or refund for the affected item. Please do not return an item unless you receive return instructions from us.

Made-to-Order Products

Made-to-order and custom-produced merchandise cannot be returned or exchanged because of buyer’s remorse, a change of preference, or an incorrect size or color selected by the customer.

Please consult the size chart displayed on the applicable product page before ordering. Measurements and sizing may vary between products.

Size and Fit

YaDora does not guarantee that every garment will fit every customer in the same manner. Size exchanges are not available for correctly produced items when the size ordered matches the customer’s order confirmation.

If you believe you received a garment labeled with a size different from the size you ordered, contact us within 30 days of delivery.

Order Changes and Cancellations

Orders enter production quickly. We cannot guarantee changes or cancellations after an order has been submitted.

If you need to request a change or cancellation, contact iam@zyorae.com immediately. If production has not started, we will make reasonable efforts to assist. Once production begins, the order cannot be changed or canceled.

Lost Packages

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors and the shipping carrier before contacting YaDora.

YaDora is not responsible for packages delivered to an address incorrectly entered by the customer. If a package is returned because of an incomplete or incorrect address, the customer may be responsible for reshipping costs.

For packages lost in transit, contact us at iam@zyorae.com with your order number and tracking information so we can investigate the shipment.

Returns Authorized by YaDora

Returns are accepted only when expressly authorized by YaDora. Items returned without prior authorization may not be accepted or refunded.

If a return is authorized, we will provide the applicable return address and instructions. Returned merchandise must be unworn, unwashed and in its original condition unless the return concerns a verified defect.

Do not send returns to the address displayed in the website footer or on an order invoice unless YaDora specifically instructs you to do so.

Refunds

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after the refund is processed for it to appear in your account. Processing times vary by financial institution.

Original shipping charges are nonrefundable unless the order was damaged, defective, incorrect or otherwise eligible for reimbursement under this policy.